ORDERING
The easiest way to order from us is to purchase via our website using a credit card (Visa or Mastercard) or PayPal. Once you have processed your order online, you will receive an email confirming that the order and payment have been received.
We are also happy to take orders over the phone or via email if preferred. Payment for manual orders can be made by credit card (Visa or Mastercard).
To process an order manually, please contact us directly with details of your order, preferred payment method, your shipping address, email address, and phone number.
Email: shop@jumbledonline.com
Phone: 02 6361 4447
DELIVERY
We want to keep shipping costs down for you as much as possible so we offer a flat rate of $9.95 for all orders under $150. Spend over $150 and shipping is on us! Please note that this applies to Australian orders only.
Selected artworks, furniture and rugs are excluded from this FREE shipping. We work really hard to get the best shipping quotes for you, and you'll be super surprised at how affordable it is! Please feel free to get in touch for a shipping quote!
Whilst we work super quickly to pack your order, we are located in rural NSW so please be aware that freight times can vary.
SALE ITEMS INCUR A $9.95 FLAT RATE FREIGHT FEE
PREORDER ITEMS
All preorder items are clearly labelled and include their approx delivery date. If your order contains any preorder items, please note that the entire order will be shipped once the final piece has arrived in store. If you would like your in stock items prior to the preorder items, please either process your orders separately or a $9.95 freight will be charged for partially shipped orders.
INTERNATIONAL DELIVERY
Jumbled is based in Australia, however we are happy to ship internationally.
All orders will be charged in Australian dollars ($AUD) and include 10% GST (Goods and Services Tax).
Australia Post International shipping costs will apply, along with the appropriate insurance cost. Australia Post delivery charges are influenced by the size and weight of the product(s) you have ordered, and the delivery location. Exact delivery costs are calculated in the shopping cart and will be added to your order total before check out. The delivery charge will be shown as a separate item in your shopping cart. For a quote on international shipping costs for your order, please email us on shop@jumbledonline.com.
Delivery will be made during business hours. Please specify delivery instructions for your order during the check out process.
Any import taxes (if applicable) will be the responsibility of the customer.
ITEMS OUT OF STOCK
At Jumbled, we endeavour to make sure that all products shown on our site are in stock, and that pricing is true and correct.
If an item on the site is showing out of stock, we will do our best to order it in if requested. Delivery time frames will be clearly communicated, and we will not process the payment until we can confirm the item is ready for dispatch.
Pre-Orders can be made when an item is out of stock, a 50% deposit is requested upon confirmation of order and the balance before delivery. To arrange for a pre-order of an out of stock item, please email us on shop@jumbledonline.com or phone us on 02 6361 4447.
RETURNS POLICY
At Jumbled we would like our customers to feel confident in ordering with us online. With this in mind, our returns policy is as follows:
Should you feel the item ordered is not right for you, we are happy to exchange, provide a credit note, or a full refund.
For a full refund, you need to contact us and return the item to us within 7 days of receiving it. This applies to full price items only. No refunds on sale items.
For an exchange or credit note, you need to contact us within 7 days and return the item to us within 24 hours of receiving your Returns Authorisation Number.
Any returned item must be in perfect condition, with no damage to the item or the packaging. We reserve the right to decline returns if the item does not meet these conditions.
Any refund amount will be less the shipping charge. All refunds will be less $9.95 freight
We recommend you use registered post or a trackable courier when returning an item, as we cannot accept responsibility for items lost in transit to us.
Shipping charges will be waived only if the returned item is faulty.
Any credit notes issued will be valid for 3 months.
Refunds or credit notes are only processed once the original item has been returned to us.
All items must be returned at the expense of the customer
If you are returning a layby item - you will be issued a store credit and not a refund. For more details please refer to our online layby policy here.